February 6, 2017

360 ITIS/Qbase awarded the Department of Homeland Security (DHS) Customs and Border Protection (CBP) contract to provide Technology Service Desk 24×7 support services to resolve enterprise technology issues/requests for over 200 software system applications.

Reston, VA – Qbase, a leading provider of essential IT and data analytics services to key Federal and commercial clients, announced today that it has been awarded the DHS CBP contract to provide critical Technology Service Desk operations supporting CBP employees and contractors, trade partners, and Participating Government Agencies (PGAs) worldwide.  Qbase received the EAGLE II contract award as the prime member and co-owner of the 360 IT Integrated Solutions (360 ITIS) Joint Venture.

“With our company’s deep experience supporting secure IT infrastructure, we are well positioned to provide the support necessary to over 65,000 users, in support of the U.S. Customs and Border Protection’s ever expanding efforts,” said Qbase CEO, Steve Baldwin. “As always, we’re proud to have been selected and eager to get to work.”

U.S. Customs and Border Protection, the largest federal law enforcement agency, is charged with regulating and facilitating international trade, collecting import duties, and enforcing U.S. regulations for all trade, customs, and immigration entering and exiting the United States. The Technology Service Desk is a global, multi-tiered, round-the-clock operation supporting the IT infrastructure of all CBP programs and projects.

Qbase will support this mission with program management, 24×7 operational support services to all CBP customers, PGAs, importers and exporters that access CBP software applications including the Automated Commercial Environment (ACE) commercial trade processing system.

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